Operations Manager
Version 1.4 – TQUK Level 5 End-Point Assessment for ST0385 Operations Manager (610/1003/0)
Funding: £9,000
Duration: 24 months
Level: 5
Number: ST0385
LARS Number: 104
Version: 1.4
See Versions 1.2 | 1.4
This page describes the latest version of the Operations Manager standard (version 1.4), which came into force in September 2024. This version revised the EPA and was released shortly after version 1.3. As a result of this, only version 1.4 is available on our website. For more information, please visit the IfATE’s website.
An Operations Manager keeps their company ticking over. They're responsible for managing teams and/or projects, and through that work, they achieve key goals that will help the company effectively realise its aims. The role suits people who are highly detailed-oriented and process-driven. Responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, talent management, and coaching and mentoring. All companies require good Operations Managers, so opportunities within this area are rich and varied.
End-Point Assessment Components
To complete their end-point assessment, Operations Manager apprentices must achieve a pass or distinction in the following two components.
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The apprentice submits a project title and scope at gateway. Following approval by their End-Point Assessor, the apprentice has 12 weeks to complete and submit a 4,000-word (+/-10%) project proposal.
The End-Point Assessor then has two weeks to review the submitted proposal before the apprentice delivers a 20-minute (+10%) presentation about it. Following the presentation, there is a 40-minute (+10%) questioning session, in which the End-Point Assessor asks a minimum of six questions.
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The professional discussion is a structured, two-way dialogue between the apprentice and their End-Point Assessor. The discussion is supported by the portfolio of evidence submitted by the apprentice at gateway. The portfolio is not directly assessed.
The End-Point Assessor asks the apprentice at least six competency-based questions to prompt discussions related to the knowledge, skills and behaviours assigned to this assessment.
The professional discussion lasts 60 minutes (+10% at the End-Point Assessor’s discretion).
Why TQUK?
Assessment planning meetings for all apprentices
5 working days average turnaround for EPA results**
Assessors make contact within 5 working days
Gateway submission reviewed within 24 hours
Assessor assigned after 24 hours of acceptance
Average gateway-to-completion of 6 weeks*
*unless otherwise stipulated by the assessment plan **current average is 2.5 working days turnaround for EPA resultsGateway Requirements
Achieved English and maths qualifications in line with the apprenticeship funding rules.
Submit a portfolio of evidence for the professional discussion.
