Hang up on
hold music.
Get the support
you need on your
journey to success.
Knowing who to contact when you need a hand can make all the difference, and we’re here to help you get in touch with the right people at the right time – every time.
Just click the section below that best describes your issue and you’ll find out how to get the answer you need with no fuss and no hassle.
-
Customer Service is your on-point team of problem-solvers and troubleshooters. Whether it's support with our online systems, questions about resits, retakes and results, or queries about assessor allocations, they're the team to get in touch with:
support@tquk.org
epasupport@tquk.org
-
Need a steer on sampling? Struggling to get to grips with EQA? Not a problem. The quality team are your go-to place for everything from CDA to DCS. Get in touch with them at quality@tquk.org
-
Our finance team have got you covered for everything related to pounds and pence (and any other currency for that matter!) If you're looking to understand invoices, tax implications or differing payment types, drop them a line here finance@tquk.org
-
Our Business Development team are your one-stop source for all things growth and strategy. Need to get to grips with a new standard or qualification? Looking for a steer on registering learners or apprentices? BD are here to give you the insight you need. Say hi to them at business.development@tquk.org
If you need a quick online answer
Search by keyword
Our Service Hub puts all the answers at the tips of your fingers. It’s already home to more than 600 questions covering our qualifications, EPA standards, policies and processes and we’re adding new ones all the time. Just pop a keyword into the search bar and you’ll see a list of relevant Q&As that can help you on your way.
Live text chat
We also have a live text chat feature available from 8.30am to 5pm every working day! Just click the little blue circle on the bottom left of the homepage, write a message and you’ll be served a Service Hub result (if we have one that answers your question) or connected direct to one of our Customer Service Team who’ll help you out.
If you need some step-by-step guidance
Sometimes you need a bit of in-depth guidance to get the job done, and that’s why we’re constantly developing our library of support videos.
Featuring step-by-step guidance for using Verve and EPAPro, these videos will help you get the most out of these online platforms, allowing you to save time, cut hassle and crack on with the stuff that really matters – helping your learners excel.
For everything else…
Need a little extra guidance? Got a question that doesn’t quite fit in any of the other categories?
Not a problem! Just fill in the form, let us know your question and we’ll guide you in the right direction!
Drop us a line
Opening times
Mon – Fri 8.30 – 17.00
Address
Crossgate House, Cross St, Sale, M33 7FT
Fancy a chat?
03333 583 344
