New submission process for TQUK exams packages

In order to make our marking process more efficient, Training Qualifications UK is introducing a new submission process for your exams packages. When offering one of the following qualifications, the learner will be assessed with an externally set and marked exam.

• TQUK Level 2 Award in Personal Licence Holders (RQF)

• TQUK Level 2 Award in Food Safety in Catering (RQF)

• TQUK Level 2 Award in Food Safety in Manufacturing (RQF)

• TQUK Level 2 Award in Food Safety in Retail (RQF)

• TQUK Level 2 Award in Health and Safety in the Workplace (RQF)

• TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF)

• TQUK Level 2 Diploma for Hair Professionals (Barbering) (RQF)

You will need to register the course to access exams. (Learners can be added once the course is completed.) If you do not know how to register your course, please contact your Client Relationship Officer at 03333 583 344.All exams MUST be booked at least 5 working days’ prior to the exam.

These exams will be sent to the Centre/invigilator via email, 1 working day prior to the exam taking place. In certain cases, exams can be sent up to 5 working days prior to the exam date upon written request. Any request for pre-required exams must be sent via email to assessment@tquk.org with a reasonable notice period. The request must include:

• Name of Centre

• Qualification

• Booking reference

• Reason for the request.

These exams must be printed and stored securely (i.e in a sealed envelope in a locked filing cabinet until the exam is due to take place). You will also receive additional documents to be filled in by the learners, trainers and invigilators. These additional documents can also be found in the ‘Documents’ section of Verve. Verve will always have the most up to date versions of documents. The documents you will need to download are:

• Learner Summary Sheet;

• Answer Sheet;

• Learner Register;

• Invigilation Report;

• Exam Checklist.

Please note, Learner Summary Sheet and Answer Sheet MUST be filled by the learners themselves during the exam, these cannot be pre-filled prior to the exam taking place.

Once the exam has taken place, you will need to scan all answer sheets and documents for your own records. The question papers must not be scanned and must be shredded or sent back to TQUK.

Before you send the exams to TQUK you will need to take the following steps:

• Register learners on our Management Suite;

• Purchase your licenses for the qualification. (This is very important – exams will not be marked otherwise.)

Registration of learners on Management Suite must be completed no later than the following working day after the exam. Any further delay to this must be reported to TQUK as soon as is possible after the exam has taken place.

When all of the above has been completed, prepare to send all of the documents. The package you send should include:

• Original Learner Summary Sheet;

• Answer Sheets;

• Original Invigilation Report;

• Learner Register;

• Exams Checklist.

Send any packages via recorded delivery to:Exams DepartmentTraining Qualifications UKDunham HouseCross StreetSaleM33 7HHPlease note, all exam documents must be received by TQUK no more than 5 working days after the exam takes place.

If we receive a package that is incomplete or where the Exams Checklist is missing, we will be unable to mark the enclosed exams until the missing documentation is received. Any missing paperwork will be requested directly.

The SLA for exam results is 5 days from the day of receipt. Exam results will be sent via email.

If you are uncertain about the rules or proper procedure, call us on 03333 583344 or send an email to assessment@tquk.org.